Shipping Policy

I. The Shadow Delivery Ritual

In our haunted marketplace, we ensure your treasures arrive through mystical channels, guided by ancient delivery spirits.

Order Processing Timeline

Once your payment is confirmed through our sacred gateways (Visa, MasterCard, JCB, or PayPal), our coven begins preparing your order:

• 1-2 business days for order processing and ritual preparation
• You will receive a tracking number once your package begins its journey

Shipping Methods & Timelines

Choose your preferred delivery method:

• Standard Shadow Transport – $12.95
  Via DHL or FedEx spirits
  10-15 days after departure from our sanctuary
• Ethereal Free Delivery
  Via EMS spectral carriers
  Available for orders over $50
  15-25 days after departure from our sanctuary

II. The Returns Covenant

We understand that sometimes a treasure may not align with your dark aesthetic desires. Our Returns & Exchanges covenant ensures a seamless process to correct any misalignments.

Eligibility & Timeline

To be eligible for a return or exchange, your item must meet these conditions:

• 15 days from receiving your shipment to initiate the return
• Items must be unused, in original packaging, with all tags and accessories
• No signs of wear or dark enchantments cast after arrival
• Include your order number or receipt within the return package

The Forbidden Artifacts

Certain items in our collection, due to their mystical nature, cannot be returned:

• Paintings & Posters – One-of-a-kind creations that cannot be altered once summoned
• Jars & Boxes – Considered intimate artifacts once in your possession
• Dishes & Bathroom Accessories – Cannot be returned for hygiene reasons once they leave our shadow servers

III. The Alchemy of Refunds

Upon approval of your return, we initiate the refund through mystical financial channels:

• 5-7 business days to process your return after inspection
• Refunds typically appear in your account within 7-10 business days after processing
• Refunds are made to your original payment method (Visa, MasterCard, JCB, PayPal)
• Original shipping fees are non-refundable unless we committed an error
• For exchanges, new items ship once returns are approved

IV. The Summoning Process

Follow these sacred steps to initiate your return or exchange:

Step 1: Contact Our Coven

Email our customer service at [email protected] with your request.

Step 2: Await Our Response

We will reply with a Return Authorization Number and instructions within 2-3 business days.

Step 3: Prepare the Package

Securely pack the item in its original packaging with all documents. For exchanges, specify your desired replacement.

Step 4: Ship the Item

Send your package to our sanctuary using a trackable shipping service:

You are responsible for return shipping costs unless the return is due to our error.

Step 5: Track Your Return

Email us the tracking number so we can monitor its journey through the realms.

V. The Whispering Template

Copy and paste this template into your email to expedite your request:

VI. The Final Incantation

If shadows linger over our processes, reach out to our customer service coven:

We appreciate your trust in our dark enterprise and strive to make every interaction as seamless as a moonlit night.