In our haunted marketplace, we understand that sometimes a treasure may not align with your dark aesthetic desires. Fear not, for our Returns & Exchanges covenant ensures a seamless process to correct any misalignments. Below, you will find the sacred steps to initiate a return or exchange, along with the conditions that govern our shadowy realm.

I. The Ritual of Return: Eligibility & Timeline

To be eligible for a return or exchange, your item must meet the following conditions:

  • Timeframe: You must initiate the return within 15 days of receiving your shipment.
  • Condition: Items must be unused, in their original packaging, and accompanied by all tags and accessories. They should bear no signs of wear or dark enchantments cast after arrival.
  • Proof of Purchase: Please include your order number or a copy of the receipt within your return package.

Once we receive and inspect your returned item, we will process your refund or exchange within 5-7 business days.

II. The Forbidden Artifacts: Non-Returnable Items

Certain items in our collection, due to their mystical nature or hygiene concerns, cannot be returned or exchanged. These include:

  • Paintings & Posters: These are one-of-a-kind creations or printed manifestations that cannot be altered once summoned.
  • Jars & Boxes: As vessels of personal storage, they are considered intimate artifacts once in your possession.
  • Dishes & Bathroom Accessories: For hygiene reasons, these items cannot be returned once they have left our shadow servers.

Please choose these treasures carefully, as their magic is binding upon arrival.

III. The Alchemy of Refunds: Funds & Methods

Upon approval of your return, we will initiate the refund to your original payment method. Please note:

  • Processing Time: Refunds typically appear in your account within 7-10 business days after we process them, depending on your payment guardian (Visa, MasterCard, JCB, PayPal).
  • Shipping Costs: Original shipping fees are non-refundable, unless the return is due to an error on our part (e.g., incorrect item shipped).
  • Exchanges: If you request an exchange, we will ship the new item once the return is received and approved. Any price differences will be refunded or charged accordingly.

IV. The Summoning Process: Step-by-Step Guide

  1. Contact Our Coven: Email our customer service at [email protected] with your return or exchange request. Use the template below to ensure we have all necessary details.
  2. Await Our Response: We will reply with a Return Authorization Number and instructions within 2-3 business days. Do not send the item without this number, as it may become lost in the shadows.
  3. Prepare the Package: Securely pack the item in its original packaging, include all documents, and affix the provided return label (if applicable). For exchanges, specify the desired replacement item.
  4. Ship the Item: Send the package to our sanctuary using a trackable shipping service. Our address is:
    Furniture Cosplay Shop | 515 Pinchelone Street, Virginia Beach, US 23454
    You are responsible for return shipping costs unless the return is due to our error.
  5. Track Your Return: Once shipped, email us the tracking number so we can monitor its journey through the realms.

V. The Whispering Template: Return/Exchange Request

To expedite your request, copy and paste the following template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Customer Service Coven, I wish to initiate a return/exchange for my order. Below are the details: – Order Number: [Your Order Number] – Item(s) to Return/Exchange: [List item names and quantities] – Reason for Return/Exchange: [e.g., incorrect size, damaged item, not as described] – Desired Action: [Refund / Exchange for [specific item]] – Return Authorization Number (if already provided): [If applicable] I have read and agree to the terms outlined in your Returns & Exchanges covenant. Thank you for your assistance. Sincerely, [Your Full Name] [Your Email Address] [Your Shipping Address]

VI. The Final Incantation: Contact Us

If shadows linger over our return process, do not hesitate to reach out. Our customer service coven is here to guide you:

Email: [email protected]
Owl Post: Furniture Cosplay Shop | 515 Pinchelone Street, Virginia Beach, US 23454

We appreciate your trust in our dark enterprise and strive to make every interaction as seamless as a moonlit night.